Last Updated: 09-08-2025

Welcome to Travoze – powered by Travel Impression Private Limited. This Refund & Cancellation Policy outlines the terms and conditions related to cancellations, modifications, and refunds for bookings made through www.travoze.com. Please read this policy carefully before making a booking.

1. General Policy

All flight bookings made through Travoze are subject to the fare rules, cancellation policies, and refund terms of the respective airline or service provider. Refund eligibility and cancellation charges may vary depending on the airline, route, fare type, and time of cancellation.

2. Flight Ticket Cancellations

• Cancellation requests can be made through our website or by contacting our support team.

• Certain promotional, discounted, or special fares may be non-refundable or may carry high cancellation penalties.

• Airlines may apply cancellation fees in addition to any service charges charged by Travoze.

• Refunds are processed only after confirmation from the airline or service provider.

3. Refund Processing

• Eligible refunds will be credited to the original payment method used during booking.

• Refund processing timelines depend on the airline, payment gateway, and banking institution, and may take several business days.

• In cases where the airline delays or denies a refund, Travoze shall not be held responsible beyond forwarding the request to the concerned airline or provider.

• Convenience fees, payment gateway charges, and service fees may be non-refundable unless otherwise stated.

4. Booking Modifications

• Date changes, passenger name corrections, or itinerary modifications are subject to airline policies and availability.

• Additional fare differences, airline penalties, and service charges may apply for any modifications.

• Some bookings may not be eligible for changes after ticket issuance.

5. No-Show Policy

If a passenger fails to report for travel (“No-Show”), the refund amount (if any) will be determined according to the airline’s no-show policy. Certain fares may become completely non-refundable in such cases.

6. Airline Cancellations & Schedule Changes

• In the event of airline-initiated cancellations, rescheduling, or significant schedule changes, refund eligibility will depend entirely on the airline’s policy.

• Travoze acts only as a booking intermediary and cannot guarantee compensation or refunds beyond what is authorized by the airline.

7. Force Majeure

Travoze shall not be held liable for cancellations, delays, or refund disruptions caused by circumstances beyond our control, including but not limited to natural disasters, weather conditions, strikes, government restrictions, technical failures, pandemics, or political unrest.

8. Incorrect Booking Information

Passengers are responsible for providing accurate booking details, including passenger names and travel dates. Refunds or cancellations resulting from incorrect information entered by the user may attract penalties or may not be eligible for refunds.

9. Refund Disputes

Any disputes regarding refunds must be reported to our support team within a reasonable period from the date of cancellation or transaction. We will coordinate with the airline or payment provider to assist in resolving the matter.

10. Updates to This Policy

We may update or revise this Refund & Cancellation Policy at any time without prior notice. The latest version will always be available on our website with the updated “Last Updated” date.

Contact Us

If you have any questions or concerns regarding cancellations or refunds, please contact us at:

📧 support@travoze.com

🏢 Travel Impression Private Limited, 90 Feet Road, Usmanabad, Buchpora, Srinagar – 190020, J&K, India